Client Overview:
Zil, the head of the HR department at a Singapore-based startup, faced significant challenges with her existing Employer of Record (EOR) vendor. The vendor’s slow responses and delayed salary payments were causing frustration and dissatisfaction among the employees.
Challenges:
- Vendor Responsiveness: The existing EOR vendor was slow to reply to queries, creating bottlenecks in HR processes and leaving employees with unresolved issues.
- Payroll Delays: Delayed salary payments from the vendor were impacting employee morale and trust, leading to potential retention risks.
- Limited Employee Benefits: Zil was seeking ways to offer more comprehensive benefits, including health and safety (H&S) insurance, to enhance employee satisfaction.
Solution:
Through a warm referral, Zil decided to engage Elitez for her initial three EOR employees. Impressed with the efficiency and reliability, she gradually expanded her partnership with Elitez, growing her EOR workforce to eight employees. Additionally, Elitez provided the option to purchase H&S insurance, enabling Zil to offer better comprehensive benefits to her EOR employees.
Outcomes:
- Improved Efficiency: The payroll process became smooth and timely, eliminating previous delays and ensuring employees received their salaries on time.
- Streamlined HR Processes: Elitez’s efficient onboarding and offboarding procedures simplified HR management, allowing Zil to focus on strategic initiatives.
- Enhanced Employee Benefits: With the addition of H&S insurance, Zil was able to offer her employees better protection and benefits, leading to increased satisfaction and retention.
